1 - Who are we?

The site www.kombo.co (hereinafter referred to as "the Kombo Site"), is published by ARTEA, a simplified joint-stock company (SAS) with a capital of €16,392.14, whose registered office is located at 5 rue Pleyel, 93200 Saint-Denis, registered with the Bobigny Trade and Companies Register under SIREN number 820 902 377, intra-community VAT number FR 42 82 0902377 (hereinafter referred to as "the Company"). Publishing Director: Mr. Clément Hugon.

More details are available in the section Legal Notices.

All orders placed on the Kombo website are subject to these General Terms and Conditions of Sale. The Company reserves the right to adapt or modify these terms and conditions at any time; the version of the general terms and conditions of sale applicable to any transaction is the one displayed online on the Kombo website at the time of payment.

2 - Definitions

Client : A User who buys a Ticket on the Kombo Site for themselves and/or for several people (see “Passengers”).

Ticket: Ticket provided by Kombo for a journey. Depending on the Operators' conditions, the ticket may only be available a few days before the departure date.

Personal Account: A User can create an account on the Kombo Site and store their Personal Data in their Personal Account. Each Personal Account is accessible via an email address and password. The email address will be used for bookings.

Personal Data: This includes all the information necessary to create a Personal Account and book a Trip. Further details on the composition of Personal Data are available in these Terms and Conditions. Further details on data storage are available in the relevant section. Confidentiality. 

Kombo: Brand of the company ARTEA used to communicate on the Kombo Site.

Operator: The company that transports the passenger(s) is Kombo. Kombo is not responsible for the transport.

Passenger: When making a purchase, the Customer reserves Tickets for the Passengers who will travel on the Journey. The Customer may be one of the Passengers. The entire order will be in the Customer's name, but each Passenger will have their own individual ticket.

Price : Amount paid by the Customer to reserve a Ticket.

Kombo: The site www.kombo.coas well as mobile applications iOS And AndroidPublished by ARTEA. The Site offers the ability to search, compare, combine and book train, bus, plane and carpooling tickets.

Route : Travel which is carried out with a means of passenger transport whose access is permitted thanks to the Ticket(s) purchased by the Customer on the Kombo Site.

User : Individual using the Kombo Site and the services offered by the Kombo Site.

3 - The Kombo Site

a. Access to the Kombo Site

The Kombo website is accessible on computers, tablets, phones, and via the mobile application. The Kombo website is accessible 24/7, but only with an internet connection.

The Kombo website is regularly updated and its content may be modified at any time.

The Kombo website is accessible in several languages.

Use of the Kombo Site is limited to the uses described in the "Use of the service" section.

Access to the Website or mobile application may be suspended in the event of a clear breach of the terms of use (for example, misuse via bots or automated scripts, suspected fraud, etc.). These cases remain exceptional and concern only abusive behavior that disrupts the proper functioning of our services.

b. Contact us

Kombo's customer service is available to assist and support the User before, during, and after booking one or more Tickets. Kombo's customer service is available 7 days a week from 9:00 AM to 10:30 PM via the contact form These times may vary slightly during the end-of-year periods: December 24, December 25, December 31 and January 1.

c. Commitment in case of a major problem:

"In the event of a major problem due to a malfunction of our platform (for example, a reservation not confirmed despite payment), Kombo undertakes to fully refund the amount of your ticket or to find an alternative solution as soon as possible."

d. Quality commitment:

"Kombo is committed to providing a smooth and secure user experience. If you have any problems with a booking or a journey, our customer service team is available 7 days a week and will be there to assist you in the best way possible."

4 - Our services

a. Clients

The User declares to be a natural person (possibly acting on behalf of a legal person), to be of legal age (or to have the authorization of a legal representative), to have the legal capacity to enter into this Contract and to use this Site in accordance with the provisions of these Terms and Conditions which he fully understands, in order to be able to place an order on the Kombo Site.

The Customer confirms that they are of legal age or have the authorization of a legal representative, and fully accepts these Terms and Conditions. The Customer agrees to assume full financial responsibility for any use of the Kombo Site.

To purchase on the Kombo website, users do not need to create a personal account. To create a personal account, users need to enter a valid email address. All information must be accurate and regularly updated.

The User can also create a Personal Account by logging in via social login (Google, Apple, etc., the list may change). If the User uses one of these intermediaries to create a Personal Account, their Personal Data will be automatically completed. It is the User's responsibility to verify all the information themselves to ensure its accuracy.

Using a valid email address is essential to receive all important information related to a trip (confirmation, tickets, etc.) or to the Personal Account.

The User agrees to comply with the terms and conditions of the Ticket Operators for tickets purchased on the Kombo Site. The Company reserves the right to suspend an Account or block a User if they misuse the Kombo Site services.

In particular, any automated use (scripts, bots, etc.) of the Kombo Site may result in Account suspension or User blocking. Similarly, misuse of a referral system may result in the cancellation of any referral benefits.

b. Passengers

The User has access to a set of Passengers within the sales channel for whom they can purchase Tickets. For each Passenger, the User is responsible for the respective Personal Data they provide.

c. Services offered

Kombo offers a service for searching, comparing, and booking train, bus, plane, and carpooling tickets. Users can search, compare, and book train, bus, plane, and carpooling tickets on the Kombo website.

The tickets offered for sale correspond to journeys operated by different operators, all explicitly presented in the purchase process. The company takes great care in presenting and describing the results to best inform the user. The journeys and prices displayed in the search results are the best results available on the Kombo website at the time of the search.

5 - Ticket Search

a. Ticket Availability and Prices

The routes offered on the Kombo website are the result of Kombo's work and may have been provided by the operators. Due to the way the operators' pricing processes work, prices can change at any time, particularly between their presentation to the user and their final selection. Each price update will be displayed.

Kombo sells all available routes from the listed operators. Therefore, the company cannot guarantee that all routes from these operators are available on the Kombo website.

Kombo is constantly working to improve the accuracy of the information displayed on its Site. Kombo cannot guarantee that all this information will be correct because it is transmitted by the Operators.

b. Sorting of results (Paths)

After initiating a route search, the user will be able to view the search results. The sorting of these results (suggested routes) depends on the mode of transport offered:

The User can at any time use another sorting method (by time, by price, by duration or by relevance) once the results have been loaded.

The sorting by relevance is the result of a proprietary Kombo algorithm, based on multiple criteria: price, duration, number of connections, ticket flexibility.

c. Stopovers and connections

Some journeys include one or more stopovers, consisting of separate intermediate journeys connecting the departure point to the stopover, and then from the stopover to the arrival point. In these cases, Kombo offers tickets for each journey segment, which may be operated by the same carrier or by different operators.

Kombo strives to offer you routes with reasonable connection times, but cannot guarantee their smooth running, especially in the event of a delay in the first segment.

We encourage our users to check that the time between connections is sufficient to allow them to complete their journey without any problems. If you encounter any issues, our customer service team, available 7 days a week, is there to assist you and find alternative solutions tailored to your situation.

d. Formalities and identity documents

Some journeys require identification, a passport, a visa, a form, or a document for travel, particularly for foreign countries. The user is responsible for verifying which document is required for the journey in the country(ies) being traveled through, checking the validity of these documents, and having these documents with them during the journey.

Similarly, the User must ensure compliance with the Operator's rules as well as those of the country or countries in which the trip(s) are being taken (health, vaccinations, tests, war, etc. - this list is not exhaustive), particularly when crossing borders. Further information is available on the website of the Ministry of Foreign Affairs for French citizens.

6 - Ticket Prices and Payment

a. Price

The prices shown on the Kombo website are in euros (€). When you search, the prices displayed include all taxes and fees associated with the ticket(s).

Depending on the characteristics of the journey (e.g., luggage, seat selection, payment method, combinations, etc. - this list is not exhaustive), additional fees may apply. These are detailed at each stage of the sales process.

b. Payments and booking

The User can pay for the selected Tickets through the Kombo Site interface. Accepted payment methods are listed on the payment page. No other payment methods will be accepted.

By paying, the User agrees to these General Terms and Conditions of Sale as well as all the general terms and conditions of the various Operators (generally: General Terms and Conditions of Sale and General Terms and Conditions of Carriage) included in the selected Tickets. These terms and conditions can also be consulted directly on the Operators' websites. To finalize payment for their Tickets, the User must verify the transaction amount before confirming by clicking the "Pay" button.

Kombo reserves the right to add extra charges if a corporate credit card or an international card (outside the SEPA zone) is used. Our systems automatically detect the payment method used. These charges are non-refundable. The reservation is not confirmed until full payment for the selected ticket(s) has been received.

The entire sales transaction and payment are secured using the TLS 1.0 (SSL) protocol.

Reservations can be made on computers, tablets, phones, and via the mobile app. The Kombo website acts as an intermediary between the User and the Operators. The reservation is then submitted to the relevant Operator. Confirmation may not be immediate. The Kombo website is committed to providing information related to the reservation (e.g., reservation status) in the User's after-sales area. By booking on the Kombo website, you agree to these Terms and Conditions of Sale.

In the event of suspected fraud, non-payment of Tickets by the Customer or via the payment intermediary, or technical issue, the Kombo Site reserves the right to cancel the Tickets reserved by the Customer, regardless of the payment method (CSE vouchers, illicado, Paypal, Kombo Gift Card, etc.) and the product purchased (Tickets, Gift Card, Discount Card, Booklet, etc.), in the event that Kombo is not paid, or has a significant risk of not being paid.

c. Payment in 3 installments or deferred payment by bank card with our partner FLOA.

Pay in 3, 4 installments or deferred payment without fees by bank card with our partner Floa.

Our financial partner, Floa, offers payment solutions for your purchases of goods and/or services, with deferred payment, in 3 or 4 installments by card.

These payment solutions are reserved for individuals (natural persons of legal age) residing in France, holding a Visa or MasterCard bank card with an expiry date corresponding to the repayment period. Floa SA, RCS Bordeaux 434 130 423, whose registered office is located at Immeuble G7 – 71 Rue Lucien Faure in Bordeaux (33300), subject to the supervision of the Prudential Control and Resolution Authority (ACPR) 4 Place de Budapest, CS 92459, 75436 PARIS CEDEX 09 and registered with ORIAS under number 07 028 160 (www.orias.fr).

Floa reserves the right to accept or refuse your funding request. You have the legal right to withdraw from this contract. To learn more, click here.

We draw your attention to the fact that if you request to pay for your order of goods and/or services using these payment solutions,

Your personal data will be transmitted to Floa for the purposes of reviewing your financing application, managing your credit agreement, and, if necessary, debt collection. For more information, click click here.

d. Issuance of the Ticket

Upon payment, the tickets for the journeys ordered by the customer are issued. The company then contacts the operator(s) to retrieve the data that will allow the customer to access their tickets. The Kombo website may perform this process with the operators through various means, such as booking via an API, manual booking, or any other method that allows booking the journey tickets on behalf of the customer.

If the Customer does not receive their Ticket(s) within the expected timeframe, the Customer must contact Kombo's customer service to report it, otherwise the Ticket may be lost. Kombo's customer service is available via the contact form (7 days a week from 9am to 10:30pm), please note that these hours may vary slightly during the end-of-year period: December 24, December 25, December 31 and January 1. If the Client did not contact customer service before departure, the Kombo Site cannot be held responsible.

Tickets are digital. The Kombo website sends tickets in PDF format via email to the customer after payment. Some tickets may be issued later depending on the operator's policy. The customer will, however, receive a booking confirmation. The customer agrees to contact Kombo through customer service if they have not yet received their tickets before departure.

Once the Tickets are received, the Customer agrees to present them upon boarding the transport, either on their smartphone or printed on paper. Kombo cannot be held responsible for any consequences resulting from the Customer's failure to present the Ticket (dead smartphone battery, lost Ticket or smartphone, etc.). Tickets are non-transferable and cannot be assigned to anyone else, unless permitted by the Operator's Terms and Conditions.

e. Kombo Cancellation Guarantee

The cancellation guarantee offered by Kombo is only available for certain journeys from certain operators, and only for journeys that are "non-exchangeable and non-refundable" according to the operator's conditions.The Kombo guarantee covers 70% of the total sale price, including all taxes. This guarantee option is non-refundable.

f. Use of a Kombo voucher

The Kombo voucher can take the form of a promotional code or a gift card. It is issued exclusively by the Kombo website.

Each voucher can be used for a specific period (specified by the voucher) and, unless otherwise stated, applies to all trips offered on the Kombo website, except for carpooling (Blablacar). Once the voucher's expiry date has passed or the balance has been depleted, it becomes unusable.

The voucher amount is applied to the total order value. Vouchers cannot be combined and only one voucher can be used per booking. Vouchers cannot be used to purchase discount cards (Advantage Cards) or Kombo gift cards.

The voucher is redeemed on the payment page by clicking the "promo code" button. If the total order amount exceeds the voucher value, the User must pay the difference using one of the payment methods offered on the Kombo website's payment page at the time of booking. Otherwise, the voucher can be reused until the balance is fully depleted or its expiration date.

The voucher cannot be exchanged, refunded, or resold.

By purchasing and using a voucher on the Kombo website, the Customer accepts the General Terms and Conditions of Sale. The Kombo website reserves the right to suspend or cancel the validity of a voucher in the event of suspected fraud or non-compliance with the General Terms and Conditions of Sale.

In the event of cancellation or failure of the reservation, the customer will be refunded to the voucher used during the reservation.

g. Carte cadeau illicado

The Kombo website also offers you the option of paying for all or part of your purchases with illicado gift card(s). illicado gift cards cannot be combined between them on the Kombo website.

Select illicado as your payment method and enter the 19 digits of your gift card number along with the 3-digit security code. The card can be used once or multiple times up to its value. You can supplement your payment with your bank card if needed. You can check your illicado card balance at any time on www.illicado.com (ideally with a clickable link, URL: http://www.illicado.com/consultation-solde-carte/). You can spend it at a wide network of national retailers, including Kombo.

h. Works council gift voucher

Works council vouchers are unique codes offered by works councils or partners, usable exclusively on the website www.kombo.co to book transport tickets. Vouchers cannot be combined and only one voucher can be used per booking. Vouchers cannot be used to purchase discount cards (Advantage Card) or Kombo gift cards. Once the voucher's expiry date has passed or the balance is depleted, it becomes unusable.

They are neither exchangeable, nor refundable, nor extendable. Once expired, they will no longer be valid. In case of loss, theft, or fraudulent use of the code, no duplicate can be provided. The recipient should therefore keep their code safe until it has been fully used.

These vouchers cannot be combined with each other, but can certainly be used in addition to a promotion currently running on the site or in addition to an SNCF discount card (such as Carte Avantage, TER card, Liberté card, etc.).

If you purchased your voucher through a works council platform and would like a refund, you will need to contact that platform directly. Since Kombo cannot access orders placed through external partners, we are unable to process these refunds.

By using a CSE voucher, you agree to all the rules set out here, which are part of our General Terms and Conditions of Sale.

In the event of cancellation or failure of the booking, the customer will be refunded to the CSE voucher used for the booking. The amount is automatically and instantly credited back to the account after the cancellation.The voucher is redeemed on the payment page by clicking the "promo code" button. If the total order amount exceeds the voucher value, the User must pay the difference using one of the payment methods offered on the Kombo website's payment page at the time of booking. Otherwise, the voucher can be reused until the balance is fully depleted or its expiration date.

i. Kombo Gift Card

The Kombo gift card is a digital, non-personalized credit, sent by email in PDF format with a unique code to use on www.kombo.co. It is valid for all journeys available on the website, in one or more trips, for twenty-four (24) months from the date of purchase. Once this validity period has expired or the balance has been depleted, the gift card will automatically expire, without the possibility of extension or refund.

In accordance with the Consumer Code, you have fourteen (14) days from the date of purchase to change your mind, provided the code has not yet been used. If it has, simply contact us in writing. After this period, or if the code has already been used, the card cannot be refunded, even partially.

The card can of course be given to a friend or family member: they will be able to use it freely on Kombo, under the same conditions described here. It is important to provide them with useful information about its validity and how it works.

The gift card cannot be exchanged for cash, reloaded, or resold. In case of loss, theft, or fraudulent use of the code, we unfortunately cannot guarantee its replacement. The recipient should therefore keep the code safe until it has been fully used. The gift card can be cancelled within 14 days of the purchase date by contacting our customer service department via email or WhatsApp message (the card must not have been used).Only one gift card can be used per booking; the Kombo gift card cannot be used to purchase an Advantage card.

The card is used on the payment page by clicking the "promo code" button and entering the gift card code. If the total order amount exceeds the voucher value, the User must pay the difference using one of the payment methods offered on the Kombo website's payment page at the time of booking. Otherwise, the voucher can be reused until the balance is depleted or its expiration date.

Purchasing and using a gift card implies acceptance of these conditions, which form an integral part of our General Terms and Conditions of Sale.

In the event of cancellation or failure of the booking, the customer will be refunded to the Kombo gift card used for the booking. The amount is automatically and instantly credited back to the card after the cancellation.

7 - Discount cards

The Kombo website allows you to buy discount cards from various companies (SNCF, Trenitalia, etc.). The sale of these cards is subject to the detailed Terms and Conditions of Sale of the Operator.

8 - Right of withdrawal

In accordance with Articles L. 221-2 and L. 221-28 of the Consumer Code, the Customer is informed that the Tickets sold by the Company are not subject to the application of a right of withdrawal.

9 - Ticket Modification, Cancellation and Refund

Each ticket may have different exchange or cancellation conditions. The modification, cancellation, or refund conditions are defined by the operators. These conditions are displayed when the ticket is selected on the Kombo website at the time of purchase and on the operators' websites. They are also accessible in the customer's ticket after-sales area at any time. Therefore, for certain tickets, the customer will have the option to cancel or modify their ticket.

Here is a guide explaining to customers how to check the cancellation and exchange conditions of their ticket, then one second explaining how to cancel or exchange your ticket after checking the conditions according to the chosen means of transport.

When exchanging tickets with certain airlines, exchange fees may apply. The customer is responsible for the fare difference between the old and new tickets. If the old ticket is more expensive than the new ticket selected by the customer, the customer will have to pay the difference.

For any questions regarding changes, cancellations, or refunds, a FAQ is made available on the Kombo Site. In case of error, the Kombo Site invites the Customer to contact customer service via the contact form. 

Kombo vouchers can be issued by customer service. In case of suspected fraud, Kombo reserves the right to cancel them at any time.

On Kombo Site, partial cancellations or exchanges are not permitted. A partial cancellation or exchange means modifying the ticket for only some passengers in the reservation, not for all passengers in the booking. This is not possible; if the ticket conditions allow for a cancellation or exchange, the modification will only apply to all passengers in the reservation.This restriction stems from the policies and procedures implemented by the operators and is therefore beyond Kombo's control. Consequently, the Kombo website recommends that customers take precautions when booking if all passengers are unsure about making the trip.

If the initial payment was made using certain specific payment methods, such as vouchers, INSTANEA instant transfers, or ANCV holiday vouchers, any refund resulting from a cancellation will not be credited directly to the customer's bank account. Instead, the refunded amount will be issued as a voucher. We kindly ask our customers to take this into account when choosing their payment method, and we remain available to answer any questions or provide further assistance.

For certain payment methods, such as Kombo vouchers, ANCV (Chèques Vacances Connect), or Instanea vouchers, the customer cannot be refunded to the same payment method, even if the booking fails. In this case, Kombo will reimburse the customer in the form of a Kombo voucher valid for two years from the date of issue.This is clearly stated to the Customer before payment by a modal which indicates this refund method.

10 - Compensation and redress

If the Customer's Journey has been cancelled, delayed or has suffered a major disruption, the Customer may be entitled to a refund or compensation from the Operator.

In the event of a cancelled trip, the operator generally allows Kombo to process an immediate refund. However, if the operator's refund is not immediate, Kombo must wait for the operator's refund before it can reimburse the customer.

In other cases, Kombo will transmit all the information it has at its disposal to the Client so that the latter can make the claim himself with the Operator.

11 - Kombo's Responsibility

a. Problem during transport

Kombo's responsibility is limited to the services offered. Kombo is not an operator but acts as an intermediary. Therefore, it cannot be held liable for transportation services or for damages or losses incurred unrelated to the services offered by Kombo.

For example, Kombo cannot be held responsible for delays, strikes, demonstrations, denied boarding, cancellations of transport, etc. – this list is not exhaustive. Similarly, in the event of a change to the journey by the operator (schedule changes, station changes, journey cancellations, ticket cancellations by the operator – this list is not exhaustive), Kombo will do its best to assist the customer but cannot guarantee to inform them of every change. Please note that while Kombo strives to minimize errors, it is not responsible for any errors that are beyond its control. Kombo's liability is limited to refunding the ticket only, in cases where the operator allows it to issue a refund. If the Client wishes to claim compensation in addition to the refund (additional hotel costs, additional transport costs, etc. - the list is not exhaustive -), the latter must make the claim directly to the Operator.

Also, as explained in paragraph 5e, the Kombo Site is not responsible in the event of a failure to provide correspondence.

b. Personal data problem

Kombo is not responsible for errors in the User's Personal Data. The User is responsible for verifying the completeness and accuracy of the information used to make their reservation. The User has the option to review this information at any time during and after the purchase process.

c. Health regulations

When purchasing a ticket, the customer acknowledges and accepts responsibility for complying with all applicable regulations in the country(ies) they will be traveling through. This includes, but is not limited to, international and national regulations concerning diseases, such as Covid-19, as well as the guidelines of the operator used. The customer must comply with requirements such as wearing a mask, adhering to health protocols, and any other measures imposed by the relevant authorities or the operator.It is important to note that, in accordance with the stated conditions, no refund will be issued for cancellations due to illness symptoms. Kombo cannot be held liable for any consequences resulting from the Client's failure to comply with applicable health regulations.The Client must therefore stay informed of constantly evolving regulations and take all necessary precautions to ensure their own safety and that of other travelers. These provisions will remain in effect even in the event of new health outbreaks or any other similar situation.

12 - Passenger Rights

a. Train journey

During a train journey, passenger rights are defined in European regulation (EC) 1371/2007. Regarding compensation for passengers by the carrier following a train delay, the minimum compensation is as follows:

Railway companies are free to set more favorable rules. All information regarding compensation is available on the carriers' websites.

More information on the SNCF strikes.

b. Bus journey

Regulation (EU) No 181/2011 defines the rights of passengers travelling by bus or coach in the European Union.

When a carrier expects a bus to be cancelled or its departure to be delayed by more than 120 minutes, passengers have the right to choose between:

Also, the carrier is required to inform passengers of the situation as soon as possible, and in any event no later than 30 minutes after the scheduled departure time.

c. Air travel

Regulation (EC) No 261/2004 defines the rights of air passengers.

In the event of delay, cancellation or denied boarding, the passenger may receive compensation from the carrier (subject to eligibility conditions). All details are available on the website of the Directorate General for Competition, Consumer Affairs and Fraud Control (DGCCRF).

In the case of air travel, if the Client does not take their flight, they are eligible for a refund of certain taxes:

To obtain this refund, the Customer can request it directly from the airline, or contact Kombo's customer service via the contact form. Kombo will then process the refund only once the refund from the airline has been received.

For complete information regarding airport tax and passenger service charge refunds, please consult the official website of the French administration.

d. Cancellation of the Trip by an Operator

In the event that a Trip is cancelled by the Operator for exceptional reasons (strike, accident, bankruptcy, etc. – this list is not exhaustive), Passengers are protected by law. If the Customer is eligible for a refund, the Ticket(s) can be refunded to the Customer only after the Operator has reimbursed the Kombo website.

Therefore, the Kombo Site does not refund the Ticket(s) cancelled by the Operator to a Customer before the refund of this Ticket to the Kombo Site.

Please note that for some carriers, the customer must contact Kombo so that Kombo can file a claim with the company. Furthermore, there is sometimes a deadline for filing this claim. For example, in the case of SNCF (French National Railways), this deadline is 60 days after the trip. We therefore encourage the customer to contact Kombo as soon as possible. If the customer does not contact Kombo within the allotted time, Kombo cannot be held responsible for the non-refund of the ticket.

Please also note that some carriers have specific after-sales and refund policies. This is indeed the case for "dry" TER tickets (i.e., TER tickets without transfers), the conditions of which are defined by the Regional Council of each region. These conditions do not provide for ticket refunds for the following reasons:

13 - Personal data

Kombo collects Personal Data for each Passenger. This Personal Data may include name, surname, date of birth, email address, discount or loyalty cards from certain Operators, identity document information (required for flights), and previously searched or completed Journeys. Email addresses provided by the User as part of a referral program may also be recorded. These email addresses may be used to send Kombo newsletters.

The User has the right to access their personal data (Law No. 78-17 of 6 January 1978) by contacting the Company via email. This request must be accompanied by a copy of their identity document showing their date and place of birth in order to verify their identity.

The necessary Personal Data is transmitted to the Operators for booking a Journey and issuing Tickets. In the event of an error in the Personal Data, Kombo cannot be held responsible for the issuance of a Ticket that does not contain the correct information.

Kombo may sometimes anonymize the customer's Personal Data with the Operator in order to protect the customer's personal data. In this case, as in all others, Kombo remains the customer's point of contact for all matters related to Tickets, and the Carrier remains the point of contact for all matters related to Transportation.

More information is available in our Privacy Policy.

14 - Use of the service

The User is authorized to use the Kombo Site only through the provided graphical interface. Scraping or direct connection via an API that may be developed by the Company is strictly prohibited unless accompanied by written authorization from the Company.

15 - Applicable Law and Mediation

These Terms and Conditions are governed by French law. Any dispute relating to their interpretation and/or performance shall be subject to the jurisdiction of the French courts.

The Customer has the option of using a consumer mediator free of charge in the event of a dispute; the mediator's contact details and procedures for contacting them are available on their website: www.mtv.travel.

The Customer also has the option of using the Online Dispute Resolution (ODR) platform, available via this link.

16 - Update

These General Terms and Conditions of Sale were updated on March 24, 2026.

In case of any discrepancy between the translations of these General Terms and Conditions of Sale, the French language version shall prevail.