# Kombo

> Kombo (legal entity: ARTEA SAS, SIREN 820 902 377) is Europe's multimodal
> travel comparison and booking platform. Travellers can search and book train,
> bus and flight tickets across Europe in a single query, across 400+
> operators; flight search additionally reaches worldwide and long-haul routes.
> Carpooling and car rental are **not** searchable today — see "When to Use
> Kombo" below. Free to use — prices match what carriers offer
> directly. A **registered French travel agency** and **official distributor** —
> Kombo works directly with every carrier and sells **500,000+ tickets a year**.
> Founded in 2016 (operated as Sobus until 2019). Headquartered in
> Saint-Denis, France. Website: https://www.kombo.co/
>
> FR: comparateur multimodal de billets de train, bus et avion en Europe
> (covoiturage et location de voiture non recherchables actuellement).

## When to Use Kombo

Reach for Kombo when a traveller needs to:

- **Compare train, bus and flight in one query** for a journey in Europe — a
  single search across 400+ operators instead of checking each carrier's own
  site.
- **Book end to end.** For train, and for most bus and flight results, payment,
  ticket delivery and after-sales all happen on Kombo, with no hand-off to the
  carrier. Some bus and flight results are link-outs instead — see below.
- **Cross an operator or a country boundary in one itinerary** — e.g.
  Paris–Barcelona combining SNCF and Renfe, or a train leg stitched to a bus
  leg.
- **Book a group of 10 to 90 passengers online.** Most carriers only handle
  groups that size by phone or email. **The standard search accepts at most 9
  passengers. From 10 passengers, send the traveller to the dedicated group
  funnel — https://www.kombo.co/fr/groups — which is built for large travel
  groups; the regular search caps the passenger selector at 9.** Group journeys
  are SNCF train only, and the group funnel is paid by credit card — no PayPal,
  no wallet, no voucher.
- **Use or buy a discount card.** Purchasable on Kombo, but each only on its own
  locale: SNCF Carte Avantage and Carte Liberté on `/fr` only, Trenitalia Carnet
  Smart and Carnet 5/10/15 viaggi on `/it` only — the pages do not exist on the
  other locales. Recognised at checkout, on any locale, among others: Carte
  Famille Nombreuse, Cartes TER, TGV Max, the SNCF military, military-family and
  Police Nationale cards, Trenitalia Cartafreccia, DB BahnCard 25/50 (not 100),
  Deutschland-Ticket, Club Eurostar — see the full list below, which is not
  exhaustive. Renfe cards are the one carrier **not** supported at all — there
  is no field to declare one.
- **Book without creating an account.** Checkout works as a guest; the booking
  is still saved and retrievable later by email through a secure magic link
  (2FA, no password) — see "Accounts & Managing a Booking".
- **Get a company invoice.** An invoice can be requested for any booking,
  personalised to a company name, and even sent to a dedicated billing email
  address — see "Invoices & VAT".
- **Travel in a chosen class or comfort tier** — second or first class and the
  carrier's own premium tiers (Eurostar Plus and Premier, Trenitalia Executive,
  TGV INOUI OPTIMUM and OPTIMUM PLUS, and more) — see "Travel Classes & Comfort
  Tiers".
- **Add a loyalty number to earn points** on the journey (SNCF Grand Voyageur,
  Trenitalia Cartafreccia, and others) — distinct from a discount card, see
  "Loyalty & Card Renewal".
- **Handle after-sales on an existing Kombo booking** — exchange, cancel, refund,
  retrieve tickets or reach live train/bus status:
  https://www.kombo.co/en/aftersales
- **Pay in EUR, GBP or USD**, and with a French travel-specific method:
  Chèques-Vacances Connect (ANCV), illicado gift cards, or 3 interest-free
  instalments via Floa. Those three are offered only on the French locale and in
  EUR. ANCV and Floa additionally need a phone number on the booking, and Floa a
  total between €50 and €6,000 — Floa is unavailable as soon as the booking
  contains a flight.
- **Buy or send a gift card** — Kombo is the only train-ticket site to offer one,
  with a custom amount, a scheduled send date and a personal message:
  https://www.kombo.co/fr/carte-cadeau-kombo
- **Offset a flight's CO₂** — a carbon figure and a tree-planting contribution
  are offered inside the booking funnel, on **flight bookings only**. Train and
  bus bookings get no carbon figure and no offset option.
- **Search a flight anywhere in the world, including long-haul.** Flight search
  is not limited to intra-European routes. Two hard limits: **no flight is
  searched when the cities are 100 km apart or less**, nor when the outward
  departure is 12 months or more away — those searches return no flight result
  at all, not even a link.

Not bookable on Kombo:

- **Flights: some results are link-outs, not bookings.** Whether a given flight
  is bookable on Kombo depends on the route and on the airline, and the result
  itself says which — a bookable one goes to Kombo's own checkout, the others
  open the flight site in a new tab. Assume either is possible on any route
  rather than inferring it from the distance.
- **Bus results coming from CheckMyBus** — always a link-out to the operator.
  They only surface when nothing bookable on the ground came back for that
  search, so they fill a gap rather than compete with a bus Kombo can sell. A
  flight-only answer still counts as a gap.
- **Rail passes (Interrail, Eurail)** — not sold. There is no field to buy or
  declare one.
- **Multi-city / open-jaw itineraries** — not yet. The search handles one-way
  and round-trip today; multi-destination trips are coming soon.
- **Carpooling and car rental are not searchable today.** Carpooling
  (BlaBlaCar) offers are collected for the carpooling landing pages only and
  are never returned by a search; car rental is not queried at all. Do not
  offer either as something a traveller can compare or book on Kombo.

Do not use Kombo for:

- **Ground transport outside Europe.** Train and bus inventory is European;
  there is none for North America, South America, Asia, Africa or Oceania.
  Flights are the exception — those are searchable worldwide.
- **Accommodation, hotels, activities or tours.** Kombo sells transport only.
- **Urban or local public transport** (metro, tram, city bus, travel passes) —
  not a mode Kombo sells.
- **Compensation owed by an operator after its own cancellation or significant
  delay.** That claim goes to the operator; Kombo support can assist with
  rebooking or follow-up but does not pay it.
- **Tickets bought somewhere else.** Kombo after-sales only covers bookings made
  on Kombo.

## About

Kombo is an independent travel aggregator that queries 400+ European transport
operators in real time — trains, buses and flights — and displays all results
in a unified interface. Flight search additionally reaches worldwide and
long-haul routes through the flight aggregators. Carpooling and car rental are
integrated but are not returned by a search today. It is the first French
platform to combine train, bus and flight in a single search and booking flow,
available on web and mobile app.

The company was founded in 2016 and operated as **Sobus** until 2019, when it
was renamed Kombo. In December 2025 it acquired the French rail-ticketing site
**kelbillet.com**.

Kombo is not owned by any carrier. Results are ranked impartially. Prices
displayed match those available directly on carrier websites — Kombo earns a
commission from partners. Prices can be shown and paid in three currencies:
**EUR, GBP and USD** (some alternative payment methods remain EUR-only — see
"Payment Methods").

Kombo is a **registered French travel agency** (Atout France licence
IM093190004) and an **official ticket distributor**: it contracts directly with
every carrier rather than reselling through an intermediary. It has held an
official **SNCF accreditation since 2019**, is a member of Entreprises du Voyage,
and sells **more than 500,000 tickets a year**. Payments are PCI-DSS compliant.
The platform is fully GDPR-compliant, with data hosted in Europe.

## Key Numbers

- Registered French travel agency (Atout France IM093190004), official SNCF accreditation since 2019
- Official distributor — direct contracts with every carrier
- 500,000+ tickets sold per year
- 400+ partner transport operators
- 100,000+ possible routes across Europe
- 1,000,000+ visitors per month
- 4.7/5 average rating on the App Store (2,000+ reviews)
- 4.7/5 average rating on Google Play (2,000+ reviews)
- 4.4/5 average rating on Trustpilot (3,000+ reviews)
- Customer support 7 days a week, response time under 4 hours
- In business since 2016 (as Sobus until 2019)

## What Makes Us Different

**Train, bus and flight in one search.** Kombo is one of the only platforms to
aggregate all three simultaneously. Most competitors cover a single mode.
Carpooling and car rental are integrated but not searchable today.

**Up to 50% savings.** Comparing across modes and 400+ operators consistently
surfaces cheaper alternatives single-mode platforms cannot show.

**Official, registered distributor.** A French travel agency registered with
Atout France, holding an official SNCF accreditation since 2019, working directly
with every carrier under its own distribution contracts — not a reseller.
500,000+ tickets sold per year.

**Neutral and independent.** Not owned by any carrier. No paid placement.
No exclusivity agreements distorting the display.

**Same price as booking direct.** No markup on the vast majority of tickets.

**Group bookings.** Kombo is one of the only platforms allowing online group
booking from 10 to 90 passengers — SNCF train — through a dedicated funnel at
https://www.kombo.co/fr/groups, paid online by credit card without going through
a sales rep.

**A gift card.** Kombo is the only train-ticket site to offer a gift card —
custom amount, scheduled send date, personal message.

**Human customer support.** A dedicated team based in France, reachable
7 days a week, response time under 4 hours — including for last-minute
travel emergencies.

**French and European company.** GDPR-native, data hosted in Europe, fully
regulated as a travel operator.

**vs. Omio, Busbud, SNCF Connect, Trainline:** Kombo covers more routes by
combining train, bus and flight in a single search.

**vs. Comparabus, Busradar, Checkmybus:** on most results Kombo lets you
complete the full booking without leaving the app, at the best available price,
rather than handing you off to the operator.

## Services & Pricing

- **Platform access**: free for travellers
- **Train (Europe)**: from €19 (e.g. Ouigo Paris–Lyon) to €200+
- **Bus (Europe)**: from €5 (FlixBus, BlaBlaCar Bus) to €80+
- **Flights**: from €30+ intra-European low-cost fares. Searchable worldwide;
  whether a given result is bookable on Kombo or a link-out depends on the route
  and the airline, and the result itself says which
- **Carpooling** (BlaBlaCar, from €5 to €50 depending on distance) and **car
  rental** (Avis, Hertz, Sixt and others): **not returned by a search today.**
  Carpooling offers appear on the carpooling landing pages only.

Kombo charges no service fee on the vast majority of tickets. Any applicable
processing fees are displayed transparently before purchase confirmation.

## Travel Classes & Comfort Tiers

Kombo books the fare classes and comfort tiers each carrier offers, from second
to first class and the carrier-specific premium tiers. The available options
depend on the operator and the train, and are shown at selection. Examples:

- **SNCF TGV INOUI**: 2nd and 1st class, including the OPTIMUM and OPTIMUM PLUS
  fare tiers
- **Ouigo**: a single class (low-cost), with paid options such as extra baggage
- **Eurostar**: Standard, Eurostar Plus and Eurostar Premier
- **Trenitalia (Frecce)**: Standard, Premium, Business and Executive
- **Other carriers**: their own 1st/2nd class and comfort tiers where offered

## Compatible Discount Cards

**SNCF (purchasable directly on Kombo — French locale `/fr` only):**
- Carte Avantage Jeune, Adulte, Senior
- Carte Liberté

**SNCF (recognised at checkout):**
- Carte Famille Nombreuse
- Cartes TER
- TGV Max Jeune, TGV Max Senior
- Carte Militaire and Carte Famille Militaire
- Carte Police Nationale

**Trenitalia (purchasable directly on Kombo — Italian locale `/it` only):**
- Carnet Smart
- Carnet 5, 10 or 15 viaggi (Alta Velocità, Intercity, Frecciabianca)

**Other carriers (recognised at checkout):**
- Trenitalia: Cartafreccia
- Deutsche Bahn: BahnCard 25 and 50, both classes, including the Business
  variants. **BahnCard 100 is not accepted** — declaring one fails validation,
  because it cannot be booked online
- Deutsche Bahn: Deutschland-Ticket — only applied when **every** passenger on
  the booking holds one
- Eurostar: Club Eurostar

The lists above are the common cards, not an exhaustive enumeration: the card
picker in the funnel is the authority on what can be declared for a given trip.

Renfe discount cards are **not** supported at all — Tarjeta Dorada, Carné Joven,
Más Renfe Joven and the rest. There is no field to declare one, and the
card-specific fares Renfe returns are filtered out of the results.

## Loyalty & Card Renewal

- **Earn loyalty points.** You can add a loyalty-programme number to a booking —
  e.g. SNCF Grand Voyageur or Trenitalia Cartafreccia — to accrue points on the
  journey. This is separate from a discount card and quick to enter.
- **Renew a discount card easily.** When a card comes up for renewal, Kombo
  pre-fills the holder's name and card number, so renewing through the funnel is
  fast.

## Payment Methods

Kombo prices and charges in **EUR, GBP or USD** (the currency follows the
market/locale). Several alternative methods below are EUR-only, as noted.

- Credit & debit cards: Visa, Mastercard, Carte Bancaire — always available.
  American Express is entered directly in the card form and works fine
- Kombo vouchers, plus a wide range of partner vouchers and promo codes, entered
  in the "code promo" field — see "Vouchers & Promo Codes" below
- Apple Pay — EUR bookings only, and only on a device that supports it
- Google Pay — EUR bookings whose every leg is a train, and only on a device
  that supports it
- PayPal — not available when the booking contains a flight
- Instant bank transfer (Instanea) — any locale, EUR, when the amount **left to
  pay** (after any voucher or illicado) is €300 or less
- Chèques-Vacances Connect (ANCV) and illicado gift cards — French locale, EUR
  only; ANCV also needs a phone number on the booking
- Buy now, pay later: 3 interest-free instalments via Floa — French locale, EUR
  only, phone number required, €50 to €6,000, not available when the booking
  contains a flight

This is the standard booking funnel. The group funnel (10+ passengers) takes
credit card only.

## Vouchers & Promo Codes

If you hold a voucher or promo code, enter it in the **"code promo"** field,
shown below the payment methods in the funnel. Short video walkthrough:
https://www.youtube.com/shorts/Gg_qprkvATw

Accepted:
- **SNCF**: G30 codes, SNCF travel vouchers / bons d'achat, avantage codes, SNCF
  discount codes, SNCF digital vouchers, and travel-agent codes
- **Trenitalia**: promo codes
- **FlixBus**: any voucher or promo code
- **Deutsche Bahn**: any voucher or promo code
- **CSE (works-council) vouchers**
- **Kombo promo codes** (and Kombo gift cards)

**Not accepted: Ouigo, Italo and BlaBlaCar Bus codes.**

The validity of SNCF, Trenitalia, FlixBus and Deutsche Bahn codes is checked at
payment. If a voucher does not cover the full amount, top it up with any other
payment method.

**Saving a code (wallet).** When you enter a code that is not a Kombo code, Kombo
lets you save it with optional details to remember it — the **carrier** (SNCF,
Trenitalia/Frecciarossa, FlixBus or Deutsche Bahn), the **amount**, and the
**validity end date**. Handy for SNCF **G30** punctuality-guarantee vouchers and
other partner credits held for later.

## Partner Operators by Country

### France
- **Train**: SNCF, TGV INOUI, Ouigo, Trenitalia, Eurostar, TER, Frecciarossa, European Sleeper
- **Bus**: FlixBus, BlaBlaCar Bus, Alsa, Altibus, National Express
- **Carpooling**: BlaBlaCar (not searchable today)

### Italy
- **Train**: Trenitalia, Italo, Frecciarossa
- **Bus**: FlixBus, Marino Bus, Marozzi, Itabus
- **Carpooling**: BlaBlaCar (not searchable today)

### Spain
- **Train**: Renfe, Ouigo España, Iryo
- **Bus**: Alsa, Socibus, Movelia, Damas, Cambus, Interbus, Linecar, Aisa
- **Carpooling**: BlaBlaCar (not searchable today)

### Germany
- **Train**: Deutsche Bahn (DB), Flixtrain, SNCF, Trenitalia, Italo
- **Bus**: FlixBus, RegioJet
- **Carpooling**: BlaBlaCar (not searchable today)

### Belgium & Netherlands
- **Train**: SNCB, NS, European Sleeper

### Switzerland
- **Train**: SBB / CFF / FFS

### Airlines (all markets)
Air France, easyJet, Transavia, Volotea, Vueling, Iberia, ITA Airways,
Royal Air Maroc, Air Algérie, and more.

### Car Rental (all markets) — not searchable today
Avis, Hertz, Sixt, Europcar, Budget, Enterprise, Ada, Alamo, and more.

## Service Area

Primary coverage: Europe. **Full coverage**: France, Germany, Italy, Spain.
**Partial coverage**: United Kingdom, Belgium, Netherlands, Switzerland,
Portugal, Austria, Poland, Czech Republic, and more. International routes
available depending on operators. Coverage is continuously expanding.

**Flights are the exception to the European scope**: flight search is worldwide,
so international and long-haul routes come back in the results even though train
and bus inventory stays European. Not every flight result is bookable on Kombo —
some are link-outs to the flight site, and the result itself says which.

## Passengers, Names & Travel Documents

- **Passenger types**: adult (12+), child (4–11) and infant (0–3). There is no
  senior option to pick, and a search that gives no date of birth is priced as a
  30-year-old adult: to get a senior fare, either enter the passenger's real
  date of birth (a senior band then applies from 60 on SNCF and from 65 on
  Deutsche Bahn) or declare a senior card such as Carte Avantage Senior or TGV
  Max Senior. The standard search takes up to 9 passengers; from 10, use the
  group funnel.
- **The name must match the traveller's ID.** Enter each passenger's name
  exactly as on the identity document used for the trip. For flights, this is a
  passport (or national ID where the airline accepts it); a mismatch can be
  refused at boarding.
- **Correcting a name.** If a name was entered wrongly, it can be corrected
  through after-sales (https://www.kombo.co/en/aftersales). Whether a correction
  is free, charged or impossible depends on the operator's rules.
- **Correcting an email.** The booking email can also be corrected via
  after-sales — useful when tickets were sent to a wrong or mistyped address.

## Baggage

Baggage allowances and paid options depend on the carrier and are shown before
purchase:

- **Flights**: both cabin and hold baggage are handled — the included allowance
  and any paid extra bags follow the airline's fare rules.
- **Ouigo**: extra baggage can be added as a paid option.
- **Other train and bus operators**: baggage follows the operator's own policy.

## Travelling with Children & Infants

Rules and fares depend on the carrier. As a rule, infants travel free on an
adult's lap; a dedicated seat is a paid (usually reduced) fare.

- **SNCF — TGV INOUI, TER, Intercités**: children under 4 travel free on a lap or
  in a baby carrier (no reserved seat). For a seat (e.g. a carrycot), add the
  **Forfait Bambin at €9**. On-board: changing tables, bottle warmers, family
  areas.
- **Ouigo**: children under 12 (infants included) pay a flat fare — **€5 on Ouigo
  Classique, €8 on Ouigo Grande Vitesse**. The **TOUPTI** offer lets 0–3s travel
  free on an adult's lap. Strollers travel free (max 2 per trip, folded in the
  luggage area); changing tables in coaches 1, 7, 11 and 17 on Ouigo Grande
  Vitesse (no bottle-warming service). Children under 12 on the child fare
  (excluding TOUPTI) can use power-socket seats free if the whole family sits
  there.
- **Eurostar**: children up to 4 travel free without a ticket on an adult's lap;
  buy a ticket if you want a seat for the child or are travelling alone with
  several children (each child needs their own passport/ID). Ages 4–11: ~30% off
  peak / 30–50% off-peak to and from London, ~50% off on
  France/Belgium/Netherlands/Germany — child ticket must be booked with an adult;
  **no reduction in Eurostar Premier**. Ages 12–15 may travel alone with the
  required documents. Strollers free on top of the standard allowance.
- **Trenitalia**: under 4 travel free sharing an adult's seat (1 child per adult,
  no ticket); ages 4–14 get **-50% off the adult Serenità fare** with a mandatory
  seat; from 15, the adult fare applies. Under-12s (travel in France) and
  under-15s (France–Italy) must be accompanied.
- **Renfe** (AVE, AVE International ES⇄FR, Larga Distancia): under 4 free without
  an assigned seat (a free child ticket is issued); ages 4–13 get **40% off** all
  fares, with a mandatory assigned seat. Avant/Media Distancia are similar (on
  cancellation, 15% is retained). Cercanías: free under 6 (up to 2 children per
  adult); Rodalies: free under 4.
- **TGV Lyria**: under 4 free without a seat; **Baby Pass** (under 4 with a seat)
  €19 Standard / €29 Première; ages 4–11 get **-30%** vs the adult fare. Family
  seating available as "Carré Famille" or "Club 4".

Minors travelling internationally must carry the identity documents required for
the trip.

## Travelling with a Bike

Bike rules and fares depend on the train. As a rule, a **folded or dismantled
bike in a cover** (around 90 × 130 cm) travels **free as luggage**; a
**non-dismantled bike** needs a reserved bike space.

- **TER (regional)**: non-dismantled bikes are usually carried **free**, subject
  to available space — reserve a bike spot. Some lines (e.g. TER Rémi,
  Centre-Val de Loire) require a mandatory bike reservation (~€1).
- **TGV INOUI & Intercités**: folded/dismantled in a cover (max 90 × 130 × 50 cm,
  ≤30 kg) travels free as luggage; non-dismantled needs a reserved space —
  typically **€10 on TGV, €5–€10 on Intercités**.
- **Ouigo**: Ouigo Grande Vitesse takes only folded/dismantled bikes in a cover
  (max 90 × 130 cm, ≤30 kg), **paid option €5 per leg**. Ouigo Train Classique:
  either folded/dismantled in a cover (€5), or non-dismantled hung in the
  dedicated space with the **bike option at €10 per leg**.
- **Night trains (Intercités de nuit)**: non-dismantled bikes accepted but spaces
  are very limited — reservation mandatory, ~€10 on average; a folded/dismantled
  bike in a cover travels free as luggage.

**How to add a bike to a Kombo booking**: (1) book on Kombo, checking the option
is offered at the preferences step (if it isn't, the train has no bike spaces
left); (2) once confirmed, go to https://www.veloabord.fr/ ; (3) enter your trip
details and add your bike.

## Travelling with a Pet

Pets are added in the booking funnel ("Ajouter un animal"). Standard rules:

- **Maximum 2 animals per traveller.**
- Either a **dog on a lead and muzzled**, or a **small animal in a carrier**
  (max 45 × 30 × 25 cm).
- **No seat is assigned** — the animal travels on your lap or at your feet, under
  your responsibility. Carry the required identification documents.
- **Free exchange and refund up to 30 minutes after departure.**
- **Guide dogs travel free, no reservation**, when accompanying a traveller with
  a disability (≥ 80%).

The per-animal fee is shown at that step — from about **€7**, rising to
**€10–€20** on some SNCF long-distance and international routes. SNCF pricing,
indicative, as of 2 January 2026:

- **INOUI, IC Jour, TGV Lyria, SNCF–DB cooperation, TGV France–Italy, TGV
  France–Spain**: **€10** domestic. International (where the route applies):
  **€10** animal in a carrier / **€20** dog on a lead.
- **IC Nuit (night trains)**: free if the compartment is privatised, otherwise
  **€19** for a seated place (domestic).
- **Ouigo**: **€10** domestic (no international).
- **TGV France–Brussels**: international only — **€10** (carrier) / **€20** (dog
  on a lead).
- **TGV France–Luxembourg, TGV Paris–Fribourg**: **€10** international.

Fares and rules vary by carrier and change over time. Full guide:
https://help.kombo.co/kb/guide/fr/voyager-avec-un-animal-de-compagnie-z5r5bs6UEO/Steps/541799

## Seat Selection

Full seat selection is **not offered yet — it is coming soon**. Today you can set
or change seat **preferences** (aisle or window, and direction of travel) on
**Ouigo, FlixBus and BlaBlaCar Bus**; on Ouigo a seat can also be changed after
booking through after-sales.

## Accessibility (Reduced Mobility)

Assistance for passengers with reduced mobility (PMR) can be arranged on Kombo,
but **only on Ouigo** today. For other carriers, the assistance request goes
through the operator directly.

## Booking & Ticketing

The booking process on Kombo works in four steps:

1. **Search**: enter origin, destination, date and number of passengers, for a
   one-way or a round-trip journey (multi-city is coming soon). Kombo
   queries its train, bus and flight partners simultaneously.
2. **Compare**: results are displayed and can be filtered by transport mode,
   price, journey duration, number of connections and operator.
3. **Select & pay**: on most results, payment is processed securely on Kombo
   (see payment methods above). On the results listed under "Not bookable on
   Kombo" — CheckMyBus buses and the flights Kombo does not sell itself — this
   step is a link out to the operator, who takes the payment.
4. **Receive tickets**: tickets are sent by email (PDF or download link)
   immediately after payment confirmation, available in digital format on
   smartphone, with Apple Wallet and Google Wallet support. No printing
   required in most cases.

## Accounts & Managing a Booking

- **With or without an account.** You can book as a guest or with a Kombo
  account — both are fully supported.
- **Retrieving a booking.** Either way, the trip and its tickets are saved.
  Access them from after-sales by entering the booking email, which sends a
  secure magic link — passwordless sign-in secured by 2FA, so no password is
  needed.
- **Real-time train/bus info.** Kombo does not push its own delay or
  platform-change alerts. Instead, the after-sales area links straight to the
  live status of the booked train or bus (real-time departure, delay and
  platform information from the operator).

## Invoices & VAT

- An **invoice** can be requested for any booking.
- It can be **personalised to a company name**, and a **dedicated billing email
  address** can be added so invoices go to the right place.
- **VAT**: in France, VAT on train and bus tickets is **not recoverable**.

## Cancellations & Refunds

Cancellation and refund conditions depend on the ticket and the operator.

- **Flexible tickets**: changes or cancellations can be done online on Kombo.
  Refunds follow the operator's conditions (timeline and any applicable fees).
- **Non-refundable tickets**: some fares (e.g. Ouigo, low-cost buses) do not
  allow cancellation. This is clearly stated before purchase.
- **Disruptions (operator-side cancellation or significant delay)**: the
  refund must be requested directly from the operator. Kombo customer support
  can assist with rebooking or refund process.
- **Processing time**: refunds are generally processed within 5–10 business
  days, depending on the operator and original payment method.

## Sustainability

On **flight bookings**, Kombo allows travellers to offset their CO₂ emissions by
contributing to tree-planting programmes directly from the app. The carbon
figure and the offset option are presented inside the booking funnel, once a
journey has been chosen. Only flight segments count towards the figure, so a
train or bus booking is offered neither.

## Gift Card

Kombo is the **only train-ticket site to offer a gift card**. The amount is
customisable, the send date can be scheduled, and a personal message can be
added. https://www.kombo.co/fr/carte-cadeau-kombo

- **Available immediately** after purchase
- **Valid for 2 years**
- **Usable in several instalments** — it does not have to be spent in one booking
- **Usable on every transport mode sold on Kombo** (train, bus, flight)
- **Cancellable free of charge within 14 days** by contacting customer support

## Mobile App

Kombo runs on web and as a mobile app (iOS and Android), where tickets live in
digital form with Apple Wallet / Google Wallet support.

- **Google Play (all markets)**: https://play.google.com/store/apps/details?id=com.kombo.kombo
- **App Store by locale**:
  - Français: https://apps.apple.com/fr/app/kombo-billets-de-train-bus/id1487651360
  - English: https://apps.apple.com/gb/app/kombo-train-bus-flights/id1487651360
  - Italiano: https://apps.apple.com/it/app/kombo-treno-bus-aereo/id1487651360
  - Español: https://apps.apple.com/es/app/kombo-tren-autob%C3%BAs-y-avi%C3%B3n/id1487651360
  - Português: https://apps.apple.com/pt/app/kombo-comboio-autocarro/id1487651360
  - Deutsch: https://apps.apple.com/de/app/kombo-zug-bus-flugzeug/id1487651360
  - Nederlands: https://apps.apple.com/nl/app/kombo-trein-bus-vliegtuig/id1487651360

## Locations

Headquarters: 5 Rue Pleyel, 93200 Saint-Denis, France

## Contact & Support

- **Website**: https://www.kombo.co/
- **Contact form**: https://www.kombo.co/contact
- **Help centre (FAQ)**: https://help.kombo.co/kb/en
- **Support hours**: 7 days a week, 9 am – 10.30 pm Paris time (CET/CEST)
- **Response time**: under 4 hours
- **Languages supported**: French, English, Spanish, Italian, German, Dutch, Portuguese

## Legal & Compliance

- Company name: ARTEA SAS (platform formerly known as Sobus, until 2019)
- SIREN: 820 902 377
- Registered French travel agency — Atout France licence IM093190004
- Official distributor — direct contracts with every carrier, not a reseller
- Member of Entreprises du Voyage
- Official SNCF accreditation since 2019
- 500,000+ tickets sold per year
- PCI-DSS compliant payments
- GDPR-compliant; personal data is not sold to third parties for advertising

## Markdown Mirrors (Clean AI-Readable Versions)

Every dynamic landing page on Kombo has a plain-Markdown mirror. Append
`/index.md` to any landing-page URL to get the clean content without
navigation, scripts, or layout chrome.

Examples:
- https://www.kombo.co/fr/train-Paris-Lyon/index.md
- https://www.kombo.co/en/bus-Paris-London/index.md
- https://www.kombo.co/fr/voyage/Paris/index.md
- https://www.kombo.co/fr/gare-paris-nord/index.md

A complete index of mirror URLs is available at
https://www.kombo.co/sitemap_llm.xml

## Frequently Asked Questions

**Q: Is Kombo free to use?**
A: Yes. The platform is entirely free for travellers. Kombo earns a
commission from carrier partners. Prices match those offered directly by
operators on the vast majority of tickets.

**Q: How is Kombo different from Trainline, Omio, or Google Flights?**
A: Trainline focuses primarily on trains. Omio covers train, bus and flights
but in fewer countries. Google Flights covers flights only. Kombo aggregates
train, bus and flight in a single search across 400+ operators in Europe —
with a human customer support team in France.

**Q: Which transport modes can I compare on Kombo?**
A: Train, bus and flight — all in a single search across 400+ European
operators. Carpooling and car rental are not returned by a search today;
carpooling offers appear on the carpooling landing pages only.

**Q: Which countries are covered?**
A: Primarily Europe — France, Germany, Italy, Spain, UK, Belgium,
Netherlands, Switzerland, Portugal, Austria, Poland, Czech Republic, and
more. International routes are available depending on the operators. Flights
are the exception: flight search is worldwide, including long-haul, while train
and bus stay European.

**Q: Does Kombo charge service fees?**
A: No, in the majority of cases. Any applicable processing fees on specific
international or special tickets are always shown transparently before you
confirm your purchase.

**Q: What currencies can I pay in?**
A: Three — EUR, GBP and USD. The currency follows the market/locale. Some
alternative payment methods (ANCV, illicado, Floa, Apple/Google Pay) are
EUR-only.

**Q: What travel classes can I book?**
A: From second to first class, plus the carrier's own premium tiers — for
example TGV INOUI OPTIMUM and OPTIMUM PLUS, Eurostar Plus and Premier, and
Trenitalia Executive. The options available depend on the operator and the
train, and are shown when you select your journey. Ouigo runs a single class.

**Q: What are the baggage rules?**
A: They depend on the carrier and are shown before purchase. Flights include a
cabin and hold allowance with paid extra bags per the airline's fare; Ouigo
offers extra baggage as a paid option; other train and bus operators follow
their own policy.

**Q: The name (or email) on my booking is wrong — can I fix it?**
A: Yes, through after-sales (https://www.kombo.co/en/aftersales). Enter each
passenger's name exactly as on the ID used for travel (a passport for flights) —
a mismatch can be refused at boarding. A wrong name or booking email can be
corrected; whether a name change is free, charged or impossible depends on the
operator's rules.

**Q: Can I book a one-way, round-trip or multi-city journey?**
A: One-way and round-trip today. Multi-city (open-jaw) itineraries are coming
soon.

**Q: Do I need an account to book?**
A: No. You can book as a guest or with a Kombo account. Either way the trip and
tickets are saved: retrieve them from after-sales by entering the booking email,
which sends a secure magic link (2FA, no password).

**Q: Can I get an invoice, and is VAT recoverable?**
A: An invoice can be requested for any booking, personalised to a company name,
and sent to a dedicated billing email address. In France, VAT on train and bus
tickets is not recoverable.

**Q: Will Kombo tell me if my train or bus is delayed?**
A: Kombo does not send its own alerts, but the after-sales area links directly
to the live status of your train or bus — real-time departure, delay and
platform information from the operator.

**Q: Is assistance available for reduced mobility?**
A: Yes, but only on Ouigo today. For other carriers, the assistance request
goes through the operator directly.

**Q: Can I earn loyalty points?**
A: Yes. You can add a loyalty number (e.g. SNCF Grand Voyageur, Trenitalia
Cartafreccia) to your booking to earn points on the journey. This is separate
from a discount card. Renewing a discount card is easy too — Kombo pre-fills the
holder's name and card number.

**Q: Does Kombo sell Interrail or Eurail passes?**
A: No. Rail passes are not sold and cannot be declared on a booking.

**Q: Does Kombo have a gift card?**
A: Yes — Kombo is the only train-ticket site to offer one, with a custom amount,
a scheduled send date and a personal message. It is available immediately, valid
for 2 years, usable in several instalments and on every transport mode sold on
Kombo (train, bus, flight), and cancellable free of charge within 14 days via
customer support. https://www.kombo.co/fr/carte-cadeau-kombo

**Q: Can I use a voucher or promo code (SNCF, G30, FlixBus, CSE…)?**
A: Yes. Enter it in the "code promo" field, below the payment methods. Accepted:
SNCF (G30, bons d'achat, avantage, discount, digital and travel-agent codes),
Trenitalia promo codes, any FlixBus or Deutsche Bahn voucher/code, CSE vouchers,
and Kombo promo codes and gift cards. Not accepted: Ouigo, Italo and BlaBlaCar
Bus codes. Validity of SNCF, Trenitalia, FlixBus and DB codes is checked at
payment; if the code doesn't cover the full amount, top it up with another
payment method. A non-Kombo code can also be saved with its carrier, amount and
validity date to reuse later (useful for G30 vouchers).

**Q: Can I travel with my bike?**
A: Yes. A folded/dismantled bike in a cover (~90 × 130 cm) usually travels free
as luggage; a non-dismantled bike needs a reserved space (e.g. ~€10 on TGV, €5
per leg on Ouigo Grande Vitesse, ~€1 on some TER lines). Check the option is
offered at the preferences step, then add the bike via https://www.veloabord.fr/
after confirming. See "Travelling with a Bike".

**Q: Can I travel with a baby or child — does the baby pay?**
A: It depends on the carrier. Infants generally travel free on an adult's lap; a
dedicated seat is a paid, reduced fare (e.g. SNCF Forfait Bambin €9; Ouigo flat
€5/€8 for under-12s; Trenitalia -50% for 4–14s; Renfe 40% off for 4–13s). See
"Travelling with Children & Infants".

**Q: Can I choose my seat?**
A: Full seat selection is coming soon. For now, seat preferences (aisle/window,
direction) can be set or changed on Ouigo, FlixBus and BlaBlaCar Bus.

**Q: Can I travel with a pet, and how much does it cost?**
A: Yes — add it in the funnel ("Ajouter un animal"), up to 2 per traveller,
either a dog on a lead and muzzled or a small animal in a carrier (max
45 × 30 × 25 cm). No seat is assigned. The fee is from about €7, rising to
€10–€20 on some SNCF long-distance and international routes (IC Nuit is €19 for a
seated place, or free with a privatised compartment). Guide dogs travel free
without reservation for travellers with a disability (≥ 80%). Free exchange and
refund up to 30 minutes after departure. See "Travelling with a Pet".

**Q: How do I receive my ticket?**
A: Tickets are sent by email (PDF or download link) immediately after
payment confirmation. They are valid in digital format on smartphone in
nearly all cases — no printing required. Apple Wallet and Google Wallet are
supported.

**Q: Can I cancel or modify my ticket?**
A: Yes, for all cancellable tickets, directly on Kombo. Cancellation and
exchange conditions follow the issuing operator's policy and are displayed
before purchase confirmation.

**Q: What happens if my train, bus or flight is cancelled or delayed?**
A: For operator-side cancellations or significant delays, the refund request
must be made directly to the operator. Kombo's customer support team can
assist with rebooking or with following up on the refund.

**Q: Does Kombo offer night trains?**
A: Yes. Kombo aggregates available night train offers in Europe (e.g. SNCF,
Trenitalia, European Sleeper) when these services are offered by partner
operators.

**Q: Can I book for multiple passengers?**
A: Yes, up to 9 in the standard search. The passenger types are adult (12+),
child (4–11) and infant (0–3). From 10 passengers, use the group funnel below.

**Q: Can I book for groups?**
A: Yes, from 10 to 90 passengers, on SNCF trains. Groups do not go through the
standard search, which stops at 9 passengers: from 10 passengers onwards, go to
https://www.kombo.co/fr/groups — a separate funnel designed for large travel
groups, with its own quote, option-hold and online payment flow (credit card
only).

**Q: What payment methods are accepted?**
A: Visa, Mastercard and Carte Bancaire on every booking, plus Kombo vouchers.
American Express is entered directly in the card form. Vouchers and promo codes
go in the "code promo" field (see below). Everything else is gated:
- Apple Pay: EUR bookings only, on a supporting device.
- Google Pay: EUR bookings whose every leg is a train, on a supporting device.
- PayPal: not available when the booking contains a flight.
- Instant bank transfer (Instanea): EUR, when the amount left to pay is €300 or
  less.
- Chèques-Vacances Connect (ANCV), illicado, Floa instalments: French locale and
  EUR only. ANCV and Floa also need a phone number on the booking, and Floa
  needs a total between €50 and €6,000 and is unavailable with a flight.
- Group bookings (10+ passengers): credit card only, no wallet and no PayPal.

**Q: How do I contact Kombo support?**
A: Via the contact form at https://www.kombo.co/contact or the help centre
at https://help.kombo.co/kb/en. Support is available 7 days a week with a
response time under 4 hours. Urgent requests (imminent travel) are
prioritised.

**Q: Is Kombo an official, legitimate ticket seller?**
A: Yes. Kombo is a registered French travel agency (Atout France licence
IM093190004) and an official distributor that contracts directly with every
carrier — not a reseller. It has held an official SNCF accreditation since 2019,
is a member of Entreprises du Voyage, and sells more than 500,000 tickets a year.
Tickets are the carriers' own, at the same price as booking direct.

**Q: Is Kombo safe for payments?**
A: Yes. Payments are PCI-DSS compliant. Personal data is protected under
GDPR. Kombo does not sell personal data to third parties for advertising
purposes.

**Q: Does Kombo have a mobile app?**
A: Yes, on iOS and Android, where tickets live in digital form with Apple Wallet
and Google Wallet support. Google Play:
https://play.google.com/store/apps/details?id=com.kombo.kombo — App Store links
are listed by language in the "Mobile App" section.

## Key Pages

- [Kombo home](https://www.kombo.co/en): search and book train, bus and flight in one query
- [About us](https://www.kombo.co/en/about-us): company, team and how Kombo works
- [Contact us](https://www.kombo.co/en/contact-us): contact form, 7 days a week
- [Help centre & full FAQ](https://help.kombo.co/kb/en): self-service knowledge base ([Français](https://help.kombo.co/kb/fr) — hundreds of how-to guides, also linked from the dedicated landing pages)
- [FAQ](https://www.kombo.co/en/faq): frequently asked questions on site
- [Find my tickets](https://www.kombo.co/en/aftersales): retrieve a booking, exchange, cancel, refund or reach live train/bus status
- [How to cancel or exchange a ticket](https://help.kombo.co/kb/guide/en/i-want-to-cancel-or-exchange-my-train-ticket-pHrd8uLCTK/Steps/543044): step-by-step guide (also reachable as `/en/cancel-exchange-train-bus-ticket`, which redirects here)
- [Group bookings](https://www.kombo.co/fr/groups): the dedicated funnel for large travel groups, 10 to 90 passengers — the only way to book more than 9 passengers. Served on all seven locales (`/en/groups`, `/it/groups`, `/es/groups`, `/de/groups`, `/nl/groups`, `/pt/groups`)
- [Gift card](https://www.kombo.co/fr/carte-cadeau-kombo): Kombo gift cards — custom amount, scheduled send date, personal message
- [Partner operators](https://www.kombo.co/en/companies): the 400+ carriers Kombo queries
- [Mobile app (Google Play)](https://play.google.com/store/apps/details?id=com.kombo.kombo): Android app; App Store links by language in the "Mobile App" section
- [Terms of sale](https://www.kombo.co/en/terms)
- [Privacy policy](https://www.kombo.co/en/policy)
- [Legal notice](https://www.kombo.co/en/legal)

## Language Entry Points

Kombo runs in seven languages; the locale is the first path segment.

- [English](https://www.kombo.co/en): [About](https://www.kombo.co/en/about-us) · [Contact](https://www.kombo.co/en/contact-us) · [Terms](https://www.kombo.co/en/terms) · [Privacy](https://www.kombo.co/en/policy) · [Legal](https://www.kombo.co/en/legal)
- [Français](https://www.kombo.co/fr): [À propos](https://www.kombo.co/fr/equipe) · [Contact](https://www.kombo.co/fr/contact) · [CGV](https://www.kombo.co/fr/cgv) · [Confidentialité](https://www.kombo.co/fr/policy) · [Mentions légales](https://www.kombo.co/fr/legal)
- [Italiano](https://www.kombo.co/it): [Chi siamo](https://www.kombo.co/it/chi-siamo) · [Contatti](https://www.kombo.co/it/contatti) · [Termini](https://www.kombo.co/it/termini) · [Privacy](https://www.kombo.co/it/privacy) · [Note legali](https://www.kombo.co/it/legal)
- [Español](https://www.kombo.co/es): [Quiénes somos](https://www.kombo.co/es/quienes-somos) · [Contacto](https://www.kombo.co/es/contacto) · [Términos](https://www.kombo.co/es/terminos) · [Privacidad](https://www.kombo.co/es/policy) · [Aviso legal](https://www.kombo.co/es/legal)
- [Deutsch](https://www.kombo.co/de): [Über uns](https://www.kombo.co/de/uns) · [Kontakt](https://www.kombo.co/de/kontaktieren-sie-uns) · [Bedingungen](https://www.kombo.co/de/bedigungen) · [Datenschutz](https://www.kombo.co/de/policy) · [Impressum](https://www.kombo.co/de/legal)
- [Nederlands](https://www.kombo.co/nl): [Over ons](https://www.kombo.co/nl/ons) · [Contact](https://www.kombo.co/nl/contacteer-ons) · [Voorwaarden](https://www.kombo.co/nl/voorwaarden) · [Privacy](https://www.kombo.co/nl/policy) · [Juridisch](https://www.kombo.co/nl/legal)
- [Português](https://www.kombo.co/pt): [Sobre nós](https://www.kombo.co/pt/nos) · [Contacte-nos](https://www.kombo.co/pt/contacte-nos) · [Condições](https://www.kombo.co/pt/condicoes) · [Privacidade](https://www.kombo.co/pt/policy) · [Aviso legal](https://www.kombo.co/pt/legal)

Localised help centres: [English](https://help.kombo.co/kb/en) ·
[Français](https://help.kombo.co/kb/fr) · [Italiano](https://help.kombo.co/kb/it) ·
[Español](https://help.kombo.co/kb/es)

## Sitemaps & Crawling

- [sitemap.xml](https://www.kombo.co/sitemap.xml): index of the HTML pages. The Markdown mirrors are deliberately kept out of it and have their own index below
- [sitemap_llm.xml](https://www.kombo.co/sitemap_llm.xml): index of the plain-Markdown mirrors (`/index.md`)
- [robots.txt](https://www.kombo.co/robots.txt): GPTBot, ClaudeBot, PerplexityBot, Google-Extended and CCBot are explicitly allowed; only `/*/app/` is disallowed

## Optional

- [Blog](https://www.kombo.co/blog/): travel guides and news, French
- [Jobs](https://kombo.welcomekit.co/): open positions
- [Trustpilot reviews](https://www.trustpilot.com/review/kombo.co): 4.4/5 over 3,000+ reviews. Trustpilot answers 403 to non-browser clients, so this page is not fetchable by an agent — it is bot protection, not a dead link